Refund & Cancellation Policy
Effective Date: July 11, 2026
Last Updated: July 11, 2026
1. Purpose of This Policy
This Refund & Cancellation Policy outlines the terms governing purchases made from POPA MARIA-SUSANA, operating as Keto Reset by Shine™ (“Keto Reset by Shine,” “we,” “us,” or “our”), via ketoshine.com or any official payment links we issue.
This Policy covers:
- The Keto Reset Guide
- Keto Shine — 14-Day Kickstart
- Keto Super Shine — 30-Day Full Support
- Keto Extra Shine — 60-Day Full Support
- Shine Monthly Membership
- Corporate Wellness Services
This Policy is integral to our Terms and Conditions. Nothing here overrides mandatory consumer rights protected by law.
2. Business Information
The provider for your purchase is:
POPA MARIA-SUSANA
Trading as Keto Reset by Shine™
Headquarters:
Str. Virgil Madgearu, Nr. 25-27
Bl. Corp B, Et. 1, Ap. 215
Sector 1, Bucharest, Romania
Tax ID (CUI): 54000506
Trade Register Number: F2026008899
Email: shine@ketoshine.com
Phone: +40 724 987 956
3. Product Categories
3.1 Keto Reset Guide
This is a digital product delivered electronically (PDF or digital portal). No physical shipments are made.
3.2 Fixed-Term Coaching
The following programs are one-time purchases and do not renew automatically:
- Keto Shine — 14-Day Kickstart
- Keto Super Shine — 30-Day Full Support
- Keto Extra Shine — 60-Day Full Support
Access requires a separate purchase or new agreement once the term concludes.
3.3 Shine Monthly
A recurring 30-day membership valued at USD 97 per cycle until canceled. Billing is automatic unless stated otherwise at checkout.
3.4 Corporate Services
B2B wellness solutions governed by individual Master Service Agreements or specific Order Forms. Signed corporate contracts take precedence over this policy.
4. Pricing and Payments
Prices are in USD unless specified. Taxes are calculated based on your billing location. All refunds are issued in the original transaction currency. We are not liable for currency conversion fees, bank charges, or international transaction fees imposed by your bank.
5. How to Request a Cancellation or Refund
Please email shine@ketoshine.com with a clear subject line (e.g., "Refund Request" or "Subscription Cancellation"). Include your full name, order number, purchase date, and a description of your request. Avoid providing sensitive medical data in these requests.
6. EU & EEA Consumer Rights
Consumers in the EU/EEA have a 14-day statutory right of withdrawal.
6.2 Digital Content Exception
By choosing immediate access to the Keto Reset Guide, you acknowledge that you waive your right to a 14-day withdrawal once the digital delivery begins.
6.4 Early Start for Coaching
If you request coaching to begin within the withdrawal period, we may deduct a proportionate fee for services already rendered (sessions, check-ins, or strategy work) if you later choose to withdraw.
7. Keto Reset Guide Delivery & Terms
The Guide is sent immediately via link or email. It is non-refundable once access is granted, except where required by law. If you experience technical errors or duplicate charges, contact us within 14 days for resolution.
8. 14-Day Kickstart Details
This 14-day intensive includes the Guide and structured support. Programs must be activated within 90 days of purchase or they will expire. Cancellations are accepted before support begins, but once active, refunds are not standard.
9. 30-Day Super Shine Details
A continuous 30-day program. Like the Kickstart, it expires if not activated within 90 days. Unused support days do not carry over or qualify for partial refunds.
10. 60-Day Extra Shine Details
Our premium 60-day program includes priority support and Zoom sessions. Unused Zoom sessions expire at the end of the term. Cancellations before strategy work begins follow statutory rules.
11. Zoom Session Policies
Rescheduling requires 24-hour notice. Cancellations made with less than 24 hours notice or "no-shows" result in the session being forfeited. We will reschedule sessions only if the technical failure occurs on our end.
12. Program Pauses
Coaching runs continuously. Pauses are not granted for holidays or work commitments but may be considered for serious medical emergencies at our discretion.
13. Shine Monthly Billing & Cancellation
You may cancel your $97 subscription at any time via your account portal or email. Cancellation stops future charges but does not automatically refund the current cycle. Submit requests at least 24 hours before renewal.
14. No Medical Guarantees
We provide educational support, not medical treatment. We do not guarantee specific weight loss, hormonal changes, or the reversal of medical conditions like PCOS or insulin resistance. Individual results vary significantly.
15. Service Failure Remedy
If we fail to deliver core services (like missing a scheduled check-in), we will rectify the issue within 10 business days by providing the service or extending your program. Proportionate refunds apply if the failure cannot be corrected.
16. Non-Refundable Scenarios
Refunds are typically not provided for change of mind after delivery, failure to follow the program, dissatisfaction with personal weight loss results, or failure to cancel a subscription before renewal.
17. Medical Safety Disclaimer
We may suspend your participation if we identify safe-use risks (e.g., undisclosed eating disorders, pregnancy without clearance, or unsafe medication use). Safety is our priority.
18. Conduct & Intellectual Property
Reselling materials, sharing passwords, or harassing staff will result in immediate termination without refund.
19. Corporate Terms
Corporate engagements require a 50% deposit to secure dates. Cancellation fees apply based on proximity to the delivery date. Force majeure events (disasters, government restrictions) will result in rescheduling where possible.
20. Refund Processing
Approved refunds are processed within 10 business days to the original payment method. We cannot redirect refunds to different accounts or methods.
21. Dispute Resolution
Please contact us directly before filing a chargeback. Fraudulent chargebacks for delivered services will be contested with evidence of your access and participation.
22. Promotions & Gifts
Discounts cannot be applied retroactively. Gift purchases are refundable only to the original buyer.
23. Policy Updates
We reserve the right to update this policy. The version active at the time of your purchase remains the governing document for that transaction.
24. Model Withdrawal Form
EU/EEA customers may use the contact information above to submit a formal notice of withdrawal including their name, order number, and product details.
25. Support
For any questions regarding these terms, contact POPA MARIA-SUSANA at shine@ketoshine.com.